Eco Recycling Limited (“Ecoreco”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect the information you provide while using our website, services, and digital platforms.

By accessing or using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

When you interact with our website, you may voluntarily provide:

• Full Name
• Company Name
• Email Address
• Mobile Number
• Office Address
• City and State
• GST Number (where applicable)
• Business Details
• E-waste collection requests
• Service enquiry information
• Any information submitted through forms or emails

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP Address
• Browser Type
• Device Information
• Operating System
• Date and Time of Visit
• Pages Viewed
• Referring Website
• Session Duration
• Cookies and Similar Technologies

2. How We Use Your Information

We use your information to:

• Respond to enquiries and support requests.
• Provide e-waste recycling and environmental services.
• Schedule collections and logistics.
• Process service requests.
• Verify customer identity.
• Improve website performance and user experience.
• Send quotations and business communications.
• Comply with environmental and legal obligations.
• Improve our products and services.
• Conduct analytics and reporting.
• Prevent fraud and unauthorized access.

3. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

• Remember your preferences.
• Analyze website traffic.
• Improve website functionality.
• Measure marketing effectiveness.
• Enhance website security.

You may disable cookies through your browser settings; however, some website features may not function properly.

4. Information Sharing

We do not sell, rent, or trade your personal information.

Your information may be shared only with:

• Authorized employees
• Logistics partners
• Technology service providers
• Payment processing partners
• Government authorities where legally required
• Regulatory agencies for statutory compliance
• Professional advisors and auditors

All third-party service providers are required to maintain appropriate confidentiality and security standards.

5. Data Security

We implement appropriate administrative, technical, and organizational safeguards to protect your information against:

• Unauthorized access
• Data loss
• Misuse
• Alteration
• Disclosure
• Cybersecurity threats

While we strive to protect your personal information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as necessary to:

• Deliver our services.
• Meet contractual obligations.
• Comply with legal and regulatory requirements.
• Resolve disputes.
• Enforce our agreements.

When information is no longer required, it is securely deleted or anonymized.

7. Third-Party Services

Our website may use trusted third-party services including:

• Website analytics
• CRM systems
• Email communication platforms
• Payment gateways
• Customer support platforms
• Mapping services

These providers maintain their own privacy policies governing how they process data.

8. External Links

Our website may contain links to external websites.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of any external websites they visit.

9. Children’s Privacy

Our services are intended for businesses, organizations, institutions, and adults.

We do not knowingly collect personal information from children under the age of 18.

If we become aware that such information has been collected, it will be deleted promptly.

10. Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of your information.
• Withdraw consent where applicable.
• Object to certain processing activities.
• Request information regarding how your data is processed.

Requests may be submitted using the contact information below.

11. Marketing Communications

If you subscribe to our newsletters or updates, we may send you:

• Industry news
• Service announcements
• Environmental awareness campaigns
• Company updates
• Promotional communications

You may unsubscribe at any time using the unsubscribe link provided in our emails.

12. Compliance with Applicable Laws

We process personal information in accordance with applicable Indian laws and regulations, including data protection and information technology laws, as amended from time to time.

13. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy periodically.

Any revisions will be posted on this page along with the updated Effective Date. Continued use of the website after changes constitutes acceptance of the revised policy.

14. Contact Us

If you have any questions regarding this Privacy Policy or our data handling practices, please contact:

Eco Recycling Limited (Ecoreco)

422, The Summit Business Bay
Andheri Kurla Road
Andheri (East)
Mumbai – 400093

Phone: 1800-102-1020
Email: epr@ecoreco.com

For additional assistance regarding privacy or data protection matters, you may contact us through the contact details available on our website.